Terms and conditions

 

The purpose of these General Conditions (hereinafter referred to as conditions) is to regulate access to and the acquisition of the products of The Lirium Guitars (Michal Cichosz) (hereinafter the company) with NIE number , by the user, through the page Guitars | The Lirium Guitars or any other website to which we may be redirected by means of a link.

How can I make my online purchase?

To make a purchase from the  Guitars | The Lirium Guitars  online store, just follow these simple steps:

- Access the site.

- Once inside the website, you can add items to the cart, so that you will always have them at hand and located.

- The selected articles can be accessed at any time from the user's cart, where you can modify the quantities or even remove them from the list. To start the processing of the order you only need to click on Go to Checkout.

- A form will then appear with the delivery details of the order. Fill in the data and continue with the purchase.

- Finally, you will have to fill in the payment details through our secure payment gateway. Enter your card details, check that the details are correct and validate the purchase. If the data entered are correct, the purchase will be completed successfully and you will receive confirmation of your order, also by e-mail. Please always keep the details of your order in case they are necessary to manage any type of change, incident or return.

Warranty

Michal Cichosz shall be liable to the consumer for any lack of conformity which exists at the time of delivery of the article, provided that this is the responsibility of Michal Cichosz, as well as for any manufacturing defect for a period of 2 years from the time of purchase of the article, provided that the consumer retains proof of purchase and in accordance with the terms of Royal Decree 1/2007 of 16 November, which approves the general law for the defence of consumers and users and other complementary laws.

Michal Cichosz will not be responsible, under any circumstances, for those articles which have been altered due to incorrect or negligent use by the user.

Price

The applicable prices are those indicated on the website on the date of the order. The prices that appear detailed in each product and include the V.A.T. (Value Added Tax). The amount of the shipping costs is indicated to the customer in a detailed way at the time of the order. The Lirium Guitars. reserves the right to make any changes it deems appropriate at any time and without prior notice, and may update products and prices on a daily basis in accordance with any new developments that may arise.

Product Availability

All orders are subject to product availability. If there are any incidents regarding your supply, or if there are no items left in stock, you will be informed immediately and we will proceed to refund any amount you may have paid.

Methods of payment

What  are the existing methods of payment?

The payment method allowed in Guitars | The Lirium Guitars  is the use of a credit or debit card, as this is the most widespread and used throughout the world. The cards accepted are the most common both nationally and internationally, and include VISA, Master Card.

The payment of the price and shipping costs is made at the end of the purchase process. Once the payment is completed, an email will be sent to the user with the order confirmation.

Are my purchases safe?

Shopping at Guitars | The Lirium Guitars  is not only easy and fast, but also safe. All transactions are encrypted using SSL protocol, so the payment connection for each purchase is made directly between the user of the bank card and the financial institution itself. In addition to the card data, Guitars | The Lirium Guitars also ensures its users the confidentiality of the personal data collected on its website.

The user must notify Guitars | The Lirium Guitars , by e-mail or telephone, of any undue or fraudulent charge on the card used for purchases on the Website, in the shortest time possible, so that Guitars | The Lirium Guitars can make the arrangements it considers appropriate.

Currency and invoice

Purchases are made in euros.

The applicable prices are those indicated on the website on the date of the order. The prices that appear detailed in each product and include the V.A.T. (Value Added Tax). The amount of the shipping costs is indicated to the customer in a detailed way at the time of the order. Guitars | The Lirium Guitars  reserves the right to make, at any time and without prior notice, the modifications it considers appropriate, being able to update, even daily, products and prices according to the novelties that are appearing.

 

How do I make a return?

The user must take into account that, due to the handcrafted nature of our pieces, some colours or shapes of the items may vary slightly from the images shown on Guitars | The Lirium Guitars

- The customer has a maximum period of 15 calendar days to exercise his right of return from receipt of the order. The product can be returned by any means that proves the shipment, and that leaves a record that the right of return has been exercised within the established period (either by the stamp of the courier company used for the return, or the date of the registered mail).

- You must include proof of purchase with the return and you may attach a note stating the reason for the return. The cost of returning the product will be paid by the consumer.

- The Lirium Guitars will in no case receive parcels at the cost of postage.

- Neither will changes or returns be admitted in a distribution channel other than Guitars | The Lirium Guitars  

- The shipment will be made to the address that we will provide by email.

- Once it has been checked that the goods are in perfect condition and that payment has been confirmed, The Lirium Guitars will proceed to reimburse the amount of the article, although no refund will be made for the costs corresponding to the initial shipment.

- The product must be in the same state in which it was delivered and must retain the instructions, documentation, accessories and its original packaging in perfect condition and labelling.

- The refund of the amount of the article will be made in the means of payment that you have used for the purchase, within a maximum period of 30 days.

Changes

Item changes will be treated as a new order. The user will have to process a return of the order for a refund.

Customer Service

There are three ways to contact our online customer service team:

- By using the form provided for this purpose on our website Contact | The Lirium Guitars  

- By phone (+34) 674 34 59 98 from M-F from 8:00 to 18:00 and on Fridays from 8:00 to 14:00 local time.

 

Delivery time

What are the shipping costs?

The cost of shipping will vary depending on the delivery address of the order. Thus, the shipping cost will automatically appear in the user purchase summary once we have entered the product's shipping address.

This service is not available in all countries. If this service is not available in your country, please write an email to us info@theliriumguitars.com and we will provide you with a quote.

What are the delivery times?

Delivery time 3-5 business days to the mainland and 4-6 business days for international deliveries unless otherwise stated in the order process

The Lirium Guitars  does not deliver products on Saturdays, Sundays, national, regional and local holidays.

In case the client refuses the delivery, the company will not reimburse the amount of the shipping costs, being assumed by the client.

 

Privacy Policy

Confidentiality and security are the main values of The Lirium Guitars. Consequently, we are committed to guarantee the privacy of the User in every moment and not to ask for unnecessary information. From now on, we will provide you all the necessary information about our Privacy Policy in relation with personal data that we collect. We will explain you:

•       Who is the responsible of your data processing.
•       What is the purpose of the data requested.
•       Which is the authentication for its processing.
•       How long are we going to manage them.
•       To whom the data are communicated.
•       Which are your rights.

 

Responsible:

Michal Cichosz.

NIE: Z0280228R

You may contact with the owner by any of the following ways:

Spanish contact phone: +34 674345998

Email: info@theliriumguitars.com

 

Purpose, legitimization and conservation of the data processed and sent through:

 

•       CONTACT FORM

o   Purpose: Provide you a way by which you may contact us and we will answer your information request.

o   Legitimization: The user's approval when asking for information through our contact form and ticking the accept box of the privacy policy.

o   Conservation: Once we have solved your request through our form or answered by email, if a new processing has not been performed, your personal data will be deleted.

 

•       SUPPORT REGISTRY FORM

o   Purpose: Register you as a customer, manage your technical information requests, let you access to the customer reserved services on our website and, in case you gave us your exclusive approval, we will send you our commercial newsletter including information and publicity about our products by email

o   Legitimization: The approval of the user after registering through our contact form and clicking the acceptation box of the policy privacy allows us to add him as customer, managing his orders and letting him to access to our customer reserved services of our website. In order to subscribe to our commercial newsletter, the user must click on the subscription box in the Newsletter. Lately, it will be needed to confirm his request on the confirmation email sent to the applicant.

o   Conservation: Until the subscription will be cancel by the user and later during the stated legal periods.

 

The personal data requested are necessary to manage your requests and/or in order to render you the services requested, this is why, if you don't provide them to us, we will not be able to meet your requirements properly nor the services you requested.

 

Data Addressees

 

Your data are confidential and it won't be transferred to a third party, unless it will be required to manage the services contracted or in case that there is any legal obligation.

 

In our website we provide links and services related to our different social networks, (For instance: "I Like" from Facebook) If you are a member of any social network and you click on the corresponding link, the social network provider may link your profile data with the information of your visit to this website.

 

Consequently, if you access to one of our websites with any social network profile or if you share any information through them, it is convenient that you research about the personal data management functionalities and policies of the social network you have used.

 

You can access at any time to the privacy policy of the different social networks, as well as to set up your profile to guarantee your privacy. We suggest you to get familiarized with the use conditions of the social networks before using them.

 

Provided that the personal data management is carried out by the social networks whose providers impose their own rules, The Lirium Guitars responsibilities are limited to those aspects in which the company has the right to take any action. Under no circumstances, The Lirium Guitars will extract data from the social networks, create user profiles or obtain additional personal data concerning the preferences, hobbies or kind of use of the social networks, without the express authorisation of the affected.

 

Rights concerning your personal data.

 

Any person can deny their consent at any time, when it has been conceded for the management of his data. In any case, the removal of this consent may determine the execution of the subscription agreement or the relationship created previously.

 

You can, also, exercise the following rights:

•       Request the access to your personal data or their correction when they will be inexact.
•       Request their removal when, among other reasons, the data won't be any more needed for the purposes for which they were obtained.
•       Request the limitation of their processing in certain circumstances.
•       Request the contrary to the data processing for any reason related to your personal situation.
•       Request the data portability in the cases provided for in the rules.
•       Other rights recognized by the applicable rules.

 

Where and how to request your rights: Writing a document to the responsible person at his postal address or email (specified in the section "Responsible) indicating the reference "Personal Data" and specifying what is the right to be executed and which personal data it concerns.

 

In case any dispute may arise with the company concerning the management of your data, you may submit a complaint to the Data Protection Authority (www.agpd.es).

 

Cookies

 

www.theliriumguitars.com only uses technical, customizing and analytical data, own and third party data, not managing under any circumstance any personal data nor obtaining data concerning the navigation habits for commercial aims.

This is why, when you visit our website, in compliance with article 22 of the Act on Information Society Services, when we manage the analysis cookies, we request for your approval to use them. The cookies will be installed after a moderate period of time, in this way the user has enough time to decide to give his approval or denial.

 

We suggest you to read carefully our cookies privacy policy.

 

Security of your personal data

 

With the purpose of keeping your personal data safe, we inform you that we have adopted all necessary technical and organizational measures to guarantee the security of your personal data from situations such as alteration, loose, and manipulations or non-authorized access.

 

Update of data

 

In order to keep your personal data updated, it is important that you keep us informed about any change on them, otherwise, we won't have any responsibility about the veracity of them.

We are not responsible about the privacy policy concerning the personal data that you might cede to a third party through links available on our website.

This Privacy Policy might be modified to adapt it to the changes carried out on our website, as well as legislative and jurisprudence changes about personal data that might appear, this is why it must be read, every time you cede us your data through this website.